How do I sign up?
The first thing you will need to do is download the Prime app. Once installed, you can register your information, which includes your name, email address, phone number. Prime supports Visa, Mastercard, American Express and Mobile Money. It is a nice, convenient way to take care of payments. You will also have to allow Prime to know your location. This is required because the app pinpoints your location and suggests the pickup spot for where you currently stand.
How do I request a ride?
After you have signed up with Prime, you will be directed to a map that shows your current whereabouts. There is also a pop up that asks, "Drop Off" Tap the pop up and enter the address you want to go to. Then, you will be asked to select the type of car you want. Pick the one that fits your needs and preferences. Once the ride is officially requested, you will see the app preparing your ride by finding a driver. Once a driver agrees to the ride, you will be able to track the car to your location. You can also continue to track the car until your ride is over.
How can I request a ride for someone else.
If you want to help friends or family members get around who do not have the ability to download, install, and use Prime themselves, you can request a ride on their behalf. When you set a pickup location that is not your current location, before you confirm booking the app will ask if this ride is for someone else and ask you to enter their name and contact details. Prime will then send a text message to the rider with the name of the car and the license plate number, as well as other important information about the ride.
You will still be the one to pay for the trip, and the rider does not have to do anything except get in and out of the car at the right time and place.
Prime provides a variety of options for your needs and preferences. You can choose a standard car that seats up to four, or a luxury
SUV for you and five other friends. It's up to you.
1. Prime Special
This is the standard Sedan or Hatchback set up to seat four passengers.
2. Prime MAX
This is the standard Sedan, hatchback or SUV set up to seat four passengers. With extra comfort, AC and spacious interior.
3. Prime Moto
This is standard Motorbike set up to seat 1 passenger.
4. Prime Delivery
This is standard delivery motorbike.
If you don't see the type of car you want or need to request a ride for, swipe to the left across the ride options for more.
What if I change my mind and don't want a ride from Prime anymore?
You can cancel a ride if you change your mind. But, you must cancel within three minutes to avoid a cancelation fee. After three minutes, you will be charged a K10 cancelation fee. To cancel a ride, just tap the cancel button.
What are Prime's hours of operation?
Prime drivers work around the clock. Any time of the day or night, you can request a ride. Some times of the day are slower than others, and it might take your driver longer to get to you, but you can always request a ride, no matter what time it is.
Can I schedule a ride in advance?
You can. If you know you're going to the airport at 5 o'clock in the morning and want to make sure someone is available to pick you up, you can schedule a ride in advance. Follow the same steps to requesting a ride. But you have to press the ride later button.
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